Refund policy
At Made by Mare, every order is created and packaged with care. If you have any questions or concerns about your order, please contact us—we're always happy to help.
Custom & Personalized Items
Because custom and personalized products are made specifically for you, they cannot be returned, exchanged, or refunded unless they arrive damaged or there is an error on our part.
Please double-check all names, dates, spelling, colors, and other personalization details before placing your order.
Non-Personalized Items
Unused, non-custom items may be returned within 14 days of delivery.
To be eligible for a return:
- Item must be unused and in its original condition.
- Buyer is responsible for return shipping costs.
- Original shipping charges are non-refundable.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery.
Include:
- Your order number
- A brief description of the issue
- Clear photos of the item and packaging
We'll work with you to make it right as quickly as possible.
Order Cancellations
Orders may be canceled within 24 hours of purchase, provided production has not already begun.
Once work has started on custom or personalized items, orders cannot be canceled.
